Call Us Anytime

(215) 941-1370

Mail Us To

info@gentlehandsllc.org

Address
6417 Dorcas Street, Philadelphia PA 19111

Privacy Policy

Gentle Hands LLC (“we,” “us,” or “our”), located in Philadelphia, PA, values your privacy and is committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, store, and disclose your information. By using our services, you agree to the practices described in this policy.

Information We Collect

We collect the following types of information to provide you with our personalized home care services:

  1. Personal Information:
    • Name, address, phone number, email address.
    • Emergency contact information.
    • Medical and health-related information necessary for providing care.
  2. Payment Information:
    • Billing address.
    • Payment card details (processed securely).
  3. Usage Information:
    • Information about your interactions with our website or digital platforms.
    • Device and browser details (e.g., IP address, cookies).

How We Use Your Information

We use your personal information for the following purposes:

  • To deliver our services, including companionship, homemaking, personal care, respite care, and live-in support.
  • To communicate with you regarding your care plan, updates, and inquiries.
  • To process payments and manage billing.
  • To ensure compliance with legal and regulatory requirements.
  • To improve our services and personalize your experience.

How We Share Your Information

We do not sell or rent your personal information. We may share your information only under the following circumstances:

  1. With Service Providers:
    • Third-party providers who assist us in delivering our services (e.g., billing, IT support).
  2. With Healthcare Professionals:
    • When necessary to coordinate care or ensure your well-being.
  3. Legal Compliance:
    • To comply with legal obligations, court orders, or enforce our rights.
  4. With Your Consent:
    • When you explicitly authorize us to share your information.

How We Protect Your Information

We implement appropriate technical and organizational measures to secure your personal information, including:

  • Encryption of sensitive data during transmission and storage.
  • Regular security audits and updates.
  • Restricted access to personal information on a need-to-know basis.

Your Rights

You have the following rights regarding your personal information:

  1. Access and Correction:
    • Request a copy of your personal information or update inaccurate details.
  2. Data Deletion:
    • Request deletion of your information, subject to legal and contractual obligations.
  3. Data Portability:
    • Obtain a copy of your information in a structured, commonly used format.
  4. Opt-Out:
    • Choose not to receive marketing communications from us.

Cookies and Tracking

Our website may use cookies to improve your browsing experience. You can adjust your browser settings to manage or block cookies.

Children’s Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children.

Updates to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on our website with the revised effective date.

Contact Us

For questions or concerns regarding this Privacy Policy or to exercise your rights, please contact us:

Gentle Hands LLC
6417 Dorcas Street, Philadelphia PA 19111
Phone: +(215) 941-1370
Email: info@gentlehandsllc.org

This Privacy Policy reflects Gentle Hands LLC’s commitment to safeguarding your personal information while delivering exceptional home care services.

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